Job Description

Brand Content Strategy and Visual Production

• Execute our in-store brand strategy by meticulously stocking shelves and maintaining a clean, professional counter area in our pet and hardware departments.
• Serve as the primary visual and verbal representative of our brand by greeting all customers and participating in promotional activities.
• Manage the final stage of the customer’s purchase by expertly wrapping or bagging merchandise for a polished presentation.
• Uphold our brand’s standards for a secure shopping environment by monitoring all entrances and exits and politely verifying proof of payment when needed.

Digital Channel Management

• Master and manage our suite of digital sales channels, including the electronic cash register and price scanners.
• Operate our computerized inventory record-keeping and re-ordering systems to maintain the digital backbone of our stock.
• Produce daily digital performance reports by accurately calculating and reconciling all payments received against total sales.

Influencer Marketing and Campaign Coordination

• Act as a key product influencer by engaging in strategic suggestive selling to enhance the customer’s shopping experience.
• Coordinate a seamless customer journey by providing exceptional service, from the initial greeting to assisting with self-checkout.
• Directly influence customer satisfaction and loyalty through a reliable, dependable, and mature approach to service.

Global E-Commerce and Retail Support

• Provide the essential financial support for our entire retail operation by processing all payments, including cash, cheques, and credit/debit cards.
• Serve as the operational engine in a fast-paced environment, working effectively under pressure to tabulate totals and receive payments.
• Ensure the smooth flow of our retail business by providing accurate, detail-oriented support for all sales transactions.

Digital Advertising Development

• Develop compelling, one-on-one verbal “advertisements” for our products through effective suggestive selling techniques.
• Create the final, itemized “advertisement” of a customer’s purchase by accurately scanning items and tabulating their total bill.
• Craft a daily financial performance report that “advertises” the success of the shift’s sales activities.

Communication and Collaboration

• Utilize excellent oral communication skills in French to interact effectively with our clientele and build strong customer relationships.
• Function as a flexible and reliable team player, collaborating with colleagues to ensure a positive and efficient store environment.

Preferred Attributes

• Possession of a secondary (high) school graduation certificate or equivalent experience.
• 2 to less than 3 years of proven experience in a similar retail or customer service role.
• Must be able to provide a clean criminal record check.
• Eligible for our comprehensive benefits package, including dental, health care, group insurance, and a Deferred Profit Sharing Plan (DPSP).
• Applicants must be a Canadian citizen, a permanent resident of Canada, or a temporary resident of Canada with a valid work permit.