Job Description

The Spa Manager is responsible for overseeing the daily operations of a wellness and spa facility, ensuring efficient service delivery, staff coordination, and customer satisfaction. This role involves strategic planning, policy implementation, budget control, and team supervision to maintain high standards of service and operational excellence.

Key Responsibilities

• Direct and evaluate daily spa operations to ensure service quality and efficiency
• Plan and organize staff schedules and workflow across service areas
• Establish and implement operational policies and procedures for staff compliance
• Manage inventory levels and control budget expenditures
• Hire, train, and supervise a team of 3 to 4 employees
• Address customer complaints and ensure resolution in a professional manner
• Maintain a structured and client-focused environment aligned with wellness standards

Required Qualifications

• Secondary school graduation certificate
• One to two years of experience in spa, salon, or hospitality management
• Strong leadership, organizational, and interpersonal skills
• Proven ability to manage customer service operations and team performance

Work Conditions

• On-site employment at 5 Montpelier Street, Brampton, Ontario
• Full-time, permanent position with flexible scheduling (early morning, morning, day, evening, weekend)
• Requires attention to detail and adaptability in a fast-paced wellness environment