Job Description:

Guest Relations & Reservation Management

• Handle reservations for Korean and international customers via phone, email, and in-person.
• Provide clear guidance and support to guests regarding services, schedules, and inquiries.

Customer Service Excellence

• Deliver friendly, professional service that reflects the brand’s premium hospitality standards.
• Resolve guest concerns promptly and courteously, maintaining a high level of satisfaction.

Communication & Coordination

• Collaborate with internal teams to ensure smooth daily operations.
• Maintain accurate records of bookings and guest preferences.

Qualifications:

• Fluency in Korean and English (spoken and written)
• Experience in reception, hotel, or restaurant environments preferred
• Strong communication and interpersonal skills
• Degree or coursework in hospitality, tourism, or related fields is an advantage

Visa & Employment Details:

• Preferred Visa Types: F-2 (Residence), F-4 (Overseas Korean), F-5 (Permanent), F-6 (International Marriage)
• Working Hours: 11:00 AM – 10:30 PM (Break: 3:00 PM – 5:00 PM)
• Work Schedule: Five-day workweek, closed every Tuesday

Benefits:

• Four major insurances (health, employment, pension, industrial accident)
• Paid annual leave and parental leave
• Welfare point system (including birthday and long-term service awards)
• Holiday gift (Korean beef set)
• Funeral allowance
• Meal provided during shift
• Access to staff break room